Refund Policy

Overview

At ZivoTech, we strive to provide exceptional software solutions and services. Our refund policy is designed to ensure customer satisfaction while maintaining the integrity of our business operations.

Software Products

• Refunds for software products are considered on a case-by-case basis within 30 days of purchase
• Software must be unused and in its original condition
• Licenses that have been activated or used extensively are not eligible for refunds
• Custom software development projects are non-refundable once development has begun

Service Packages

• Consultation and development service packages are non-refundable once work has commenced
• If a project is terminated early, unused portions of prepaid services may be refunded at our discretion
• Refunds for services will be processed within 14 business days of approval

Subscription Services

• Monthly subscription fees are non-refundable once billing cycle begins
• Annual subscriptions may be eligible for prorated refunds if cancelled within 30 days
• No refunds will be issued for subscription periods already used

Request Process

1. Contact our support team at ZivoTech.official@gmail.com within the eligibility period
2. Provide your order details and reason for refund request
3. Our team will review your request and respond within 5 business days
4. If approved, the refund will be processed to your original payment method

Non-Eligible Circumstances

• Refunds will not be granted due to customer's change of mind
• Issues arising from customer's infrastructure or third-party integrations
• Requests made after the specified time limits
• Products or services that have been customized specifically for the customer

Exceptions

In exceptional circumstances, such as significant software defects or failure to deliver promised services, we reserve the right to offer refunds or credits at our sole discretion. These decisions will be made on a case-by-case basis to ensure fair treatment for both parties.